1. Privacy Policy
Little Projects Co Pty Ltd ACN is 630 156 624 and all our related entities (collectively, Little Projects, us, we, our) are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs).
This policy is intended to provide a general overview of our policies for the handling of your personal information. Other policies may apply instead of or in addition to this Privacy Policy in certain circumstances.
“Personal Information” is essentially information of an opinion about you as an identified (or reasonably identifiable) individual. “Sensitive information” is a sub-set of personal information that includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a political association, membership of a trade union, sexual preferences or practices, criminal record, health information and biometric information.
By using our website at doverhouse.com.au (Website) and/or providing your personal information to us you consent to us handling your personal information in accordance with the Privacy Policy.
2. Collection of your personal information
We may collect personal information about you in the course of your dealings with us as a specialist commercial and residential property development business. Our services include commercial property development, land subdivision and construction of inner-city lifestyle developments.
We may collect personal information as part of these services, including personal information about property owners, prospective and existing tenants and other individuals involved in transactions related to the properties, such as guarantors. We may also collect personal information about the contractors, which we engage, and deal with in relation to the provision of our services, such as architects, engineers, land surveyors and construction companies. We may also collect personal information from you in connection with other dealings you may have with us, such as if you make a general enquiry with us or sign up to our new releases.
The type of information we collect will depend on your dealings with us. Generally, we will collect your name, address and postcode, contact details (including telephone number, fax number and email address), business details (ABN, business name and your position within the company – if applicable), payment details and information about your use of the services that we supply.
We generally only collect information that is necessary for our business functions. We generally collect your personal information directly from you, unless it is impracticable or unreasonable to do so. From time to time, we may collect personal information about you from third parties (for example, from publicly available sources, our agents, our clients or contractors, and from other third parties such as other contractors engaged by our clients).
If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.
3. Purposes for which personal information is collected, held, used and disclosed
We generally use and disclose your personal information for the purposes for which we collected it as described above, and for other related purposes that you would reasonably expect.
Generally, these purposes include responding to your enquiries, providing you with our products and services, handling payment and refunds, providing you with marketing information or special offers for our products and services, obtaining your feedback on your customer experience, conducting marketing and other promotional activities and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations, for performance reporting, research, product development and planning and statistical purposes).
By providing us with your personal information, you agree that we may send you marketing and promotional communications by post or by electronic means (including email and SMS). You can opt-out of marketing and promotional communications at any time using an opt- out mechanism in one of our communications, or by contacting Little Projects via the details shown below.
We may exchange your personal information with Little Projects related entities, and may disclose your personal information to our licensees, agents, clients, contractors and/or promotion partners for the purposes set out above. For example, the sharing of your personal information with organisations that carry out function on our behalf or on behalf of our clients (such as sales consultants, property managers, tradespeople, maintenance and cleaning contractors, pest controllers).
4. Sensitive Information
We generally only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information that is provided to us by you for use in accordance with this Privacy Policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.
5. Storage and security of your personal information
We may hold your personal information in electronic formats or in hard copy. We generally take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We generally take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our website at doverhouse.com.au. Please bear this in mind when transmitting information by this means to us.
6. Access and correction of your personal information
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading, in which case please contact our Privacy Officer via the contact details shown below.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstance where the law permits us to deny access. Any such requests must be made in writing to Little Projects via the details shown below. No fee will be incurred for requesting access, but if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
7. Dover House website
Our website at doverhouse.com.au uses cookies. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.
The Dover House website may contain links to third party websites. We are not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.
8. Overseas disclosure of personal information
Depending on the particular service we have engaged to perform, it may be necessary and we may disclose your personal information to clients located in a number of countries. Otherwise, generally we will not disclose your personal information to overseas recipients, except with your consent or where we are required or authorised to do so by law.
9. Changes to This Privacy Policy
We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.
10. Complaints
If you have a complaint about the way in which we handle your personal information please contact us on the details below. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.
11. Contact Us
If you would like further information about the way we manage your personal information or if you have a complaint, please contact us via the details below:
Attention: The Privacy Officer
Little Projects Co Pty Ltd
PO Box 7022
Glen Iris 3146
Email: privacy@little.com.au
Telephone: + 61 3 9234 0000
